Welcome to the Rheal Ambassador Programme - thank you for joining!
These following terms and conditions apply to individuals who are accessing or using the Programme both as a merchant (“we” or “merchant”) and an affiliate (“you” or “affiliate”) who refers customers to use a product or service from the merchant.
By participating in the Programme, Affiliate agrees to use the Programme in the manner specified in, and are bound by, these Terms and Conditions. If you do not agree to these Terms and Conditions in their entirety you are not authorized to register as an Affiliate or participate in the Programme in any manner.
1. Approve or Reject of the Registration
We reserve the right to approve or reject ANY Affiliate Programme Registration in our sole and absolute discretion. You will have no legal recourse against us for the rejection of your Affiliate Programme Registration.
2. Affiliate Links and Coupon
Affiliate link is automatically generated, but you can also generate an affiliate link for a specific product or collection. If a person clicks on someone else’s affiliate link and then later they click on yours prior to making a purchase, your affiliate link is the one that counts.
Affiliate might or might not be assigned to one coupon code with details and usage clarified on the Dashboard. If a customer clicks on the affiliate link and uses the coupon code, you will not receive double commission. If you’re not assigned a branded coupon, then you’re not allowed to promote the coupon.
Affiliate may also advertise the merchant website on online channels such as Facebook, Instagram or offline classified channel ads, magazines, and newspapers.
3. Commissions and payment
Refer any customer to make a purchase on our website, you will get a commission amount which is calculated based on the commission structure. The commission amount is dependent on order value and not including extra fees, including but not limited to tax and shipping costs.
For an Affiliate to receive a commission, you need to specify the correct payment details within the Dashboard Settings. The payment schedule will be notified on the Affiliate Guide page.
Payments will only be sent for transactions that have been successfully completed. Use of the Affiliate Programme is subject to a fair use policy which gives the merchant the right to review each and every referral order. Status of commission is displayed on the Commission tab and any paid commission will be listed on the Payment tab. Transactions that result in charge backs or refunds will result in your commission not being paid.
On joining the programme the affiliate will be gifted an initial welcome gift of two products. The affiliate can submit a request for further gifting on a monthly basis if the following criteria is met:
Affiliate has shared content on Rheal the month prior
Affiliate has driven 3 valid sales for Rheal the month prior which have tracked in the UpPromote platform
5. Content Requirements
On joining the Rheal Ambassador Programme you are agreeing to share a minimum of one piece of content on your primary social channel. This must be completed within the first 30 days of joining the programme.
6. Content Usage Rights
On joining the Rheal Ambassador Programme, you automatically give the merchant usage rights for both organic and paid content including but not limited to; usage on the merchant website, social media account, paid ads and any other business-related task without requiring your permission.
7. Marketing tool
We may share promotion media such as a banner, logo or specific collection promotion to you through the Marketing tool tab. You can download the media or get the HTML embed code in order to share on your chosen affiliate channels.
We use a cookie to track people who have clicked on your link, so they need to be using cookies for us to track their activity.
If an individual doesn't allow cookies or clears their cookie data then we’re unable to track their activity, meaning we’re unable to pay earnings based on that individual’s activity.
The cookie period is 30 days.The tracking day will start from the time a customer clicks on the affiliate’s link or uses the coupon. Within the cookie time, every order made by this customer on the merchant website will automatically result in commissions to the affiliate (there’s no need for the customer to click on the affiliate link then).
9. Removal from Referral Programme
If an affiliate wishes to be removed from the affiliate programme, they can do so by contacting: email@example.com.
Rheal reserves the right to remove any affiliate who does not comply with the programme Terms and Conditions or posts any illegal or offensive material online.
10. Contact from Rheal
On accepting these Terms and Conditions the affiliate is opting in to receiving email and newsletter communication from the brand in relation to the Brand Ambassador Programme. If the affiliate wishes to unsubscribe from these please contact firstname.lastname@example.org
Go forward and refer!
We're very glad you've made it to the end of this important document.
We wish you all the very best. You can always re-visit our Affiliate Programme Terms and Conditions in the future if you need to. But if you have any questions, please email Charlotte Davies at: email@example.com for support.
Personal Information Controller
Any personal information provided to or gathered by UpPromote under this Privacy Notice will be stored and controlled by UpPromote (the data controller).
Information collected from Merchants
When merchant uses the app, we are automatically able to access certain types of information from your Shopify account such as email, first name, last name, shop information (shop domain, shop currency, shop address …). We collect this information to provide you with our Services; for example, to confirm your identity, contact you, provide customer support when you contact us, provide you with advertising and marketing activities.
Information collected from Affiliates
When an Affiliate signs up to join a program, we collect some information to inform merchants such as email, personal information, payment details and social network information,...The information would help merchant evaluate affiliate background and potential, along with process specific activities within the app and contact affiliate if needed.
Information collected from Customers when visiting merchant website
In order to track referral order, when customers visit merchant website and make a purchase, UpPromote system will collect information of order such as total order, order items, order ID,....
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
Cookies are created when a user's browser loads a particular website. The website sends information to the browser which then creates a text file. Every time the user goes back to the same website, the browser retrieves and sends this file to the website's server.
We may also disclose your personal information to any third party with your prior consent.
Use of UpPromote app by Children
UpPromote is not intended for children. If you are under 13, you may use the affiliate marketing system only with the supervision of your parent or guardian.
UpPromote understands that you have rights over your personal information, and takes reasonable steps to allow you to access, correct, amend, delete, port, or limit the use of your personal information. If you are using the system and wish to exercise these right, please contact us through firstname.lastname@example.org. We may require that you provide us with acceptable verification of your identity before providing access to such information.
If you are an affiliate and wish to exercise these rights, please contact the merchant you interacted with directly — we serve as a processor on their behalf, and can only forward your request to them to allow them to respond.